When I signed up for my annual LuxeBox subscription, I received a free month of Panty by Post. Loose Button had completely messed up my account and wouldn`t take care of ordering it for me, so I had to contact the company directly. They were so understanding and got back to me within 5 minutes! UNBELIEVABLE! This company truly has wonderful customer service! The product arrived within a week. It was nicely packaged and great quality!